Privacy Policy
This policy covers Framewrite (framewrite.cc and app.framewrite.cc) and the accounts you sign up for. If you have questions about anything here, emailcontact@framewrite.cc.
What we collect
If you create an account, we collect your email address, display name, and profile picture from Google Sign-In; any video or audio you upload and the document/transcript we generate from it; API keys you create; feedback you submit; and, if you connect Google Drive, an authorization token that lets us save documents there on your behalf (kept encrypted, and only used for that purpose).
Billing: wallet top-ups are handled by Stripe. We never see or store your card number -- we keep a Stripe customer ID and a ledger of charges/top-ups/refunds in cents.
On this marketing site, we use Google Analytics to understand traffic and which pages/features get used (page views and a small number of named events). No account-identifying information is sent to Analytics from this site. If you submit feedback through the site's feedback widget without being signed in, we collect the message and, optionally, an email address you choose to provide -- seeCloudflare Turnstile below for the bot-check step that widget uses.
How your upload gets processed
Turning a video or audio file into a document requires sending parts of it to specialized third-party services:
- Transcription -- your audio is sent to a speech-to-text/diarization provider to produce a speaker-tagged transcript.
- Frame analysis and document composition -- for video, extracted frames (e.g. slides, diagrams, tables) are sent to AI providers to classify what's on screen and to write the final document from your transcript.
These providers process this data to perform the service on our behalf; we don't authorize them to use it to train their own models beyond what their own terms specify for API customers.
How long we keep things
Account documents are kept for 7 days after processing, after which the file itself is deleted (your job history and billing record are kept, since that's part of your account's usage history) -- download what you need before then.
Cloudflare Turnstile
This site's feedback widget, which lets you send feedback without being signed in, is protected byCloudflare Turnstile, which checks that a submission is coming from a real browser rather than a script, without a visible puzzle in most cases. Submitting feedback sends some data about your browser/device to Cloudflare for this check. Cloudflare's handling of that data is governed by their own privacy policy and Turnstile-specific addendum, not by us:
What we store in your browser
The app keeps your sign-in session in your browser's local storage (so you don't have to log in every visit). This isn't a cookie, and it isn't shared with anyone.
Your choices
You can download or delete your documents at any time from your dashboard. To request deletion of your account and associated data, or to ask what data we hold about you, email contact@framewrite.cc.
Children
Framewrite isn't directed at, and isn't knowingly used by, children under 13.
Changes to this policy
If this policy changes in a way that matters, we'll update the date at the top of this page. Continued use of Framewrite after a change means you accept the update.
Contact
Questions, requests, or concerns about any of the above:contact@framewrite.cc.